Frequently Asked Questions

Everything you need to know about Smart Melanin™ Beauty and your order.

What is Smart Melanin™ technology?

Smart Melanin™ is our proprietary formulation approach designed by dermatologists of color to specifically target skin concerns like hyperpigmentation and dullness without disrupting the skin barrier of melanin-rich skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are your products vegan and cruelty-free?

Yes, EADEM is committed to ethical beauty. All of our products are 100% vegan, cruelty-free, and formulated without parabens, sulfates, or synthetic fragrances.

Can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for accelerated checkout.